Operations Admin & QA Support Specialist

FedEx Group; Phoenix (AZ); On-site; USD 24,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Retirement plan

Job summary

Federal Express Corporation seeks a Hub QA associate to perform clerical and administrative duties across hub operations, including linehaul, records management, quality assurance and customer service. You will address damaged/incorrectly addressed packages and serve as the first contact for customer inquiries.

Responsibilities include data entry, report preparation, audit support, and tracking metrics. A high level of accuracy and a proactive, detail-focused mindset are required.

Qualifications

• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Responsibilities

• Provides clerical support to management and operational functions.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assists management with BCSA audit activity by retrieving data and/or files for review.
• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
• Inspects and handles hazardous material damages as per policy.
• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.
• Tracks a variety of metrics and prepares weekly reports for management review.

Skills

Data entry

Customer service

MS Office

Time management

Communication

Education

High School Diploma or GED

Tools

MS Office

Job description

Federal Express Corporation seeks a Hub QA associate to perform clerical and administrative duties across hub operations, including linehaul, records management, quality assurance and customer service. You will address damaged/incorrectly addressed packages and serve as the first contact for customer inquiries.

Responsibilities include data entry, report preparation, audit support, and tracking metrics. A high level of accuracy and a proactive, detail-focused mindset are required.