Operations Admin II: Logistics & Customer Service

FedEx Logistics; Northern (KY); Hybrid; USD 25,000 - 38,000; Full time

Job summary

FedEx Logistics is seeking a detail‑oriented Clerk to perform clerical and administrative tasks across hub and station operations, including linehaul, quality assurance and customer service. You will tend to damaged and mislabeled packages to optimize delivery times and serve as the first point of contact for customers.

Responsibilities include data entry, filing, reports, reviewing inquiries, assisting with audits, and ensuring accurate scan statuses.

Qualifications

• General business skills: typing, data entry, use of phone, copier and fax.
• Customer service skills to respond to requests professionally.
• Time management and multitasking in a fast-paced environment.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, answering calls).
• Enter and review data in systems to support functional areas and compile reports.
• Serve as frontline customer service to resolve inquiries and escalate as needed.
• Assist with audits and maintain required DOT/BCSA documentation as applicable.
• Ensure packages are scanned correctly and handle damaged or misaddressed items per policy.

Skills

Typing

Data entry

Customer service

Time management

Multitasking

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx Logistics is seeking a detail‑oriented Clerk to perform clerical and administrative tasks across hub and station operations, including linehaul, quality assurance and customer service. You will tend to damaged and mislabeled packages to optimize delivery times and serve as the first point of contact for customers.

Responsibilities include data entry, filing, reports, reviewing inquiries, assisting with audits, and ensuring accurate scan statuses.