Operations Admin & Customer Service Specialist

FedEx Group; Chicago (IL); On-site; USD 50,517,000 - 64,844,000; Full time

Job summary

FedEx Group is seeking a detail-oriented clerical and administrative assistant to support hub and station operations, linehaul, QA, and customer service. You will handle records, address issues, and ensure timely delivery while maintaining accurate data and efficient service.

Overnights and weekend shifts are required. The role emphasizes data entry, reporting, and customer interactions, with pay transparency and equal opportunity employment noted.

Qualifications

• High School Diploma or GED required.
• Prior clerical or customer service experience preferred.
• Proficient in data entry and basic office software.
• Strong communication and time-management abilities.

Responsibilities

• Provide clerical support to management and operational functions, including filing, photocopying, emailing, and answering phones.
• Review, research and enter data in various systems to support the functional area and compile reports for management.
• Serve as frontline customer service to receive, resolve, and/or escalate inquiries and issues.
• Assist management with audit activities and maintain DOT-required files and records.

Skills

Typing

Data entry

Phone/Fax use

MS Office

Customer service

Time management

Multi-tasking

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx Group is seeking a detail-oriented clerical and administrative assistant to support hub and station operations, linehaul, QA, and customer service. You will handle records, address issues, and ensure timely delivery while maintaining accurate data and efficient service.

Overnights and weekend shifts are required. The role emphasizes data entry, reporting, and customer interactions, with pay transparency and equal opportunity employment noted.