Operations Admin: Logistics & Customer Service

FedEx Group; Michigan; On-site; USD 36,000 - 47,000; Full time

Job summary

FedEx in Van Buren, MI is seeking a detail-oriented clerical associate to support hub and station operations, linehaul, quality assurance and customer service. You will handle data entry, filing, scanning, and routine communications to help keep deliveries on schedule.

You will resolve customer inquiries, assist with audits and loss prevention, and ensure accurate package tracking and documentation. The role requires a high school diploma and prior clerical or customer service experience;

Qualifications

• High School Diploma or GED required.
• Experience in clerical or customer service preferred.
• Proficient in typing, data entry, and MS Office.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, answering calls).
• Enter and review data in systems to support functional areas.
• Prepare regular and ad hoc reports for management review.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with audits and data retrieval for BCSA and DOT documentation.
• Support loss prevention through accurate address correction and package condition checks.
• Track metrics and compile weekly reports for management review.

Skills

Typing

Data entry

Customer service

Time management

Organizational skills

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx in Van Buren, MI is seeking a detail-oriented clerical associate to support hub and station operations, linehaul, quality assurance and customer service. You will handle data entry, filing, scanning, and routine communications to help keep deliveries on schedule.

You will resolve customer inquiries, assist with audits and loss prevention, and ensure accurate package tracking and documentation. The role requires a high school diploma and prior clerical or customer service experience;