Operations Admin I - Frontline Ops & Customer Support

FedEx Group; Richmond (CA); Hybrid; USD 28,000 - 39,000; Full time

Benefits offered by this job

Hybrid work locations

Job summary

FedEx Corporation in Richmond, CA is seeking a detail‑oriented clerk to perform clerical and administrative tasks across hub and station environments, including linehaul, QA and customer service. You will help ensure timely delivery by resolving address issues and handling damaged packages as needed.

The role requires strong data entry, MS Office, and customer service skills, with a minimum high school diploma and two years experience in a similar setting.

Qualifications

• High school diploma or GED required.
• Two years customer service or clerical experience required; distribution center or dock ops preferred.
• Typing, data entry, phone, copier, and fax skills.
• Proficient in Microsoft Office and web-based applications.
• Strong customer service and time management skills in a fast-paced environment.

Responsibilities

• Provide clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering calls).
• Enter data in systems and compile reports for management.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with audits by retrieving data and files for review.
• Track metrics and prepare weekly reports for management.

Skills

Typing

Data entry

Phone/fax/copier

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx Corporation in Richmond, CA is seeking a detail‑oriented clerk to perform clerical and administrative tasks across hub and station environments, including linehaul, QA and customer service. You will help ensure timely delivery by resolving address issues and handling damaged packages as needed.

The role requires strong data entry, MS Office, and customer service skills, with a minimum high school diploma and two years experience in a similar setting.