Ops Admin Specialist Hub & Customer Support

FedEx Group; Greenwood, Northern (IN, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Federal Express Corporation is seeking a qualified clerical associate to support hub and station operations in Greenwood, IN. You will handle administrative tasks, customer inquiries, data entry, and reporting to help optimize delivery times.

The role emphasizes attention to detail, strong organizational skills, and the ability to manage multiple tasks in a fast-paced environment. Sunday-Thursday 4am-12pm shift with on-site work and benefits.

Qualifications

• Four years customer service, clerical or related experience required.
• Experience in dock operations or distribution centers preferred.
• High school diploma or GED required.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, answering telephone).
• Enter data in various systems to support respective functional area and compile reports for management.
• Serve as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assist management with audit activity by retrieving data/files for review (BCSA).
• Support loss prevention by reviewing damage and ensuring packages are in good condition for the customer.
• Track metrics and prepare weekly reports for management review.

Skills

Customer service

Data entry

Time management

Multi-tasking

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a qualified clerical associate to support hub and station operations in Greenwood, IN. You will handle administrative tasks, customer inquiries, data entry, and reporting to help optimize delivery times.

The role emphasizes attention to detail, strong organizational skills, and the ability to manage multiple tasks in a fast-paced environment. Sunday-Thursday 4am-12pm shift with on-site work and benefits.