Operations Admin Lead - Frontline Ops & Customer Care

Federal Express Corporation; Strafford (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Federal Express Corporation is seeking a capable clerical professional to support hub and station operations in Strafford, MO. You will handle data entry, reports, customer inquiries and administrative tasks to help ensure timely delivery and accurate processing of packages.

The role emphasizes multitasking, attention to detail, and excellent communication in a fast-paced environment. On-site hours and a supportive team structure are provided.

Qualifications

• High School Diploma or GED required.
• 4 years of customer service, clerical, or related experience.
• Experience in dock operations or distribution center setting preferred.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, phones).
• Enter data into various systems and compile regular/ad hoc reports.
• Frontline customer service to resolve inquiries and issues.
• Assist with BCSA audit activity by retrieving data and files.
• Support quality assurance/loss prevention by addressing misaddressed packages.

Skills

Data entry

Microsoft Office

Customer service

Time management

Communication

Education

High School Diploma or GED

Tools

MS Office

Job description

Federal Express Corporation is seeking a capable clerical professional to support hub and station operations in Strafford, MO. You will handle data entry, reports, customer inquiries and administrative tasks to help ensure timely delivery and accurate processing of packages.

The role emphasizes multitasking, attention to detail, and excellent communication in a fast-paced environment. On-site hours and a supportive team structure are provided.