Operations Admin Lead - Data, Service & Dispatch

FedEx Group; Augusta (ME); On-site; USD 24,796 - 37,195; Full time

Job summary

Federal Express Corporation is seeking a clerical and administrative professional for hub and station operations in Augusta, ME. The role supports linehaul, quality assurance and customer service, ensuring timely handling of damaged or misaddressed packages and acting as the first point of contact for customers.

Responsibilities include data entry, report generation, and resolution of inquiries, with emphasis on accuracy, speed, and proper package handling to optimize delivery times and

Qualifications

• General business skills such as typing, data entry and review, and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Responsibilities

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Performs other duties as assigned.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking a clerical and administrative professional for hub and station operations in Augusta, ME. The role supports linehaul, quality assurance and customer service, ensuring timely handling of damaged or misaddressed packages and acting as the first point of contact for customers.

Responsibilities include data entry, report generation, and resolution of inquiries, with emphasis on accuracy, speed, and proper package handling to optimize delivery times and