Operations Admin & Data Insight Specialist

FedEx Group; Lewiston (ME); On-site; USD 24,796 - 37,195; Full time

Job summary

Federal Express Corporation in Lewiston, ME is seeking a clerical and administrative specialist to support hub and station operations, including linehaul, quality assurance and customer service. You will address damaged and misaddressed packages to optimize delivery times and act as the first contact for customer inquiries.

This role emphasizes data entry, report generation, and ensuring accurate scan statuses while adhering to company policy for hazardous materials and safety.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service/clerical experience.
• Experience in dock operations or distribution center setting preferred.
• Strong data entry and typing skills.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, and answering the telephone).
• Review, research and/or enter data in systems to support respective functional area.
• Compile data and prepare regular and adhoc reports for management review.
• Serve as frontline customer service to receive, solve and/or elevate inquiries and issues.
• Assist with DOT file documentation and vehicle mileage recording as needed.
• Research missing packages to understand root causes of scanning failures and disputes.

Skills

Typing

Data entry

Customer service

Time management

Multi-tasking

Microsoft Office

Phone skills

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Data systems

Job description

Federal Express Corporation in Lewiston, ME is seeking a clerical and administrative specialist to support hub and station operations, including linehaul, quality assurance and customer service. You will address damaged and misaddressed packages to optimize delivery times and act as the first contact for customer inquiries.

This role emphasizes data entry, report generation, and ensuring accurate scan statuses while adhering to company policy for hazardous materials and safety.