Operations Admin II — Hub Ops & Customer Support

FedEx Group; Cypress (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

Federal Express Corporation is seeking a detail-oriented administrative specialist to support hub and station operations. You will handle clerical tasks, data entry, and customer inquiries to maintain delivery timelines.

Responsibilities include preparing regular reports, assisting with audits, resolving issues, and coordinating with management. A high school diploma and strong MS Office skills are required; prior logistics or dock experience is a plus.

Qualifications

• High School Diploma or GED required.
• Two years of customer service, clerical, or related experience preferred; dock operations or distribution center experience is a plus.
• General business skills: typing, data entry and review; use of phone, copier and fax.
• Software skills include MS Office and web-based applications.

Responsibilities

• Provide clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering calls).
• Review, research and/or enter data in systems to support respective functional area.
• Compile data and prepare regular and ad hoc reports for management.
• Serve as frontline customer service to receive, resolve and/or elevate inquiries.
• Assist with Business Control Self Assessment (BCSA) audits by retrieving data/files.
• Support quality assurance/loss prevention: address searches/corrections and ensure packages are in good condition.
• Prioritize workflow to resolve and send out packages the same day.
• Track metrics and prepare weekly reports; handle IC settlement inquiries and documentation as needed.
• Perform other duties as assigned.

Skills

Data entry

Customer service

Time management

Typing

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation is seeking a detail-oriented administrative specialist to support hub and station operations. You will handle clerical tasks, data entry, and customer inquiries to maintain delivery timelines.

Responsibilities include preparing regular reports, assisting with audits, resolving issues, and coordinating with management. A high school diploma and strong MS Office skills are required; prior logistics or dock experience is a plus.