Operations Admin II: Customer-Driven Logistics Support

FedEx Group; Columbia Township, Northern (MO, KY); Hybrid; USD 25,000 - 37,000; Full time

Job summary

Federal Express Corporation is seeking a clerical and administrative teammate to support hub and station operations, including linehaul, QA and customer service. You will assist with data entry, reports and frontline inquiries while ensuring timely delivery and loss prevention.

The role requires 2 years of customer service/clerical experience, HS diploma or GED, and proficiency with MS Office. Benefits details are provided; E-Verify participation is noted.

Qualifications

• High School Diploma or GED required.
• Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering telephone).
• Reviews, researches and enters data in various systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues.
• Supports data retrieval for BCSA audit activity and maintains required files.
• Manages quality assurance/loss prevention tasks, including address searches and ensuring package condition for customers.
• Tracks IC settlements, DOT files, and vehicle mileage records; prepares weekly reports for management.
• Receives IC inquiries and routes to management for resolution; performs other duties as assigned.

Skills

Customer service

Data entry

Time management

Multi-tasking

Phone & Fax

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a clerical and administrative teammate to support hub and station operations, including linehaul, QA and customer service. You will assist with data entry, reports and frontline inquiries while ensuring timely delivery and loss prevention.

The role requires 2 years of customer service/clerical experience, HS diploma or GED, and proficiency with MS Office. Benefits details are provided; E-Verify participation is noted.