Operations Admin II: Logistics & Customer Support

FedEx; Town of East Greenbush (NY); Presencial; USD 25 000 - 34 000; Tempo integral

Resumo da oferta

FedEx in New York is seeking a detail-oriented clerical specialist to support hub and station operations, linehaul, QA and customer service. You will handle data entry, reporting, and frontline inquiries to help maintain timely deliveries and accurate package statuses.

The role requires strong typing, MS Office proficiency, and excellent customer service, with emphasis on accuracy and multitasking in a fast-paced environment.

Qualificações

• Four years of customer service, clerical or related experience required.
• Experience in a dock operations or distribution center setting preferred.
• General business skills including typing, data entry, and use of phone, copier, and fax.
• Proficient with Microsoft Office and web-based applications.

Responsabilidades

• Provides clerical support to management and operations functions (photocopying, filing, faxing, emailing, phone).
• Reviews, researches and/or enters data in various systems to support the functional area.
• Compiles data and provides regular and adhoc reports to management.
• Serves as frontline customer service to receive, solve and/or escalate inquiries and issues.
• Assists with Business Control Self Assessment (BCSA) audits by retrieving data for review.
• Supports timely delivery and loss/damage mitigation via address searches and ensuring package condition.
• Prioritizes workflow to maximize same-day delivery readiness.
• Maintains scan statuses; inspects hazardous material damages per policy; ensures accountable packaging.
• Researches missing packages to understand root causes of scanning failures and disputed deliveries.
• Tracks metrics (IC charges, complaints, maintenance) and prepares weekly reports.
• Receives IC inquiries to route to management for resolution.
• Performs other duties as assigned.

Conhecimentos

Customer service experience

Clerical duties

Multitasking

Data entry

Formação académica

High School Diploma or GED

Ferramentas

Microsoft Office

CRM systems

Descrição da oferta de emprego

FedEx in New York is seeking a detail-oriented clerical specialist to support hub and station operations, linehaul, QA and customer service. You will handle data entry, reporting, and frontline inquiries to help maintain timely deliveries and accurate package statuses.

The role requires strong typing, MS Office proficiency, and excellent customer service, with emphasis on accuracy and multitasking in a fast-paced environment.