Operations Admin II: Logistics Support & Customer Care

FedEx; East Brunswick Township (NJ); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

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Job summary

FedEx is seeking an Operations Administrative professional to perform clerical and customer service duties within hub and station operations, including linehaul, quality assurance and handling damaged or misaddressed packages to help maintain delivery times.

The role supports management with data entry, reporting and audits, while serving as the frontline contact for customer inquiries and issues. Attention to detail and strong organizational skills are essential.

Qualifications

• High school diploma or GED required or equivalent.
• Experience in clerical or customer service roles preferred.
• Proficient in data entry and office software.

Responsibilities

• Provide clerical support to management and operations: filing, copying, emailing, phone handling.
• Enter and review data across systems; generate regular and ad hoc reports.
• Serve as frontline customer service to resolve inquiries and issues.
• Support QA and loss prevention by addressing damaged or misaddressed packages.
• Assist with audits and DOT/IC documentation; ensure timely data entry and reporting.

Skills

Clerical & data entry

Customer service

Microsoft Office

Communication

Time management

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

FedEx is seeking an Operations Administrative professional to perform clerical and customer service duties within hub and station operations, including linehaul, quality assurance and handling damaged or misaddressed packages to help maintain delivery times.

The role supports management with data entry, reporting and audits, while serving as the frontline contact for customer inquiries and issues. Attention to detail and strong organizational skills are essential.