Operations Admin II: Frontline Service & Records

FedEx; Fivemile Point (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

FedEx in New York is seeking a Clerical/Administrative Associate to support hub and station operations, handle records, QA, and customer service. You will act as the first point of contact for customers and help resolve inquiries.

The role emphasizes data entry, reporting, loss prevention tasks, and assisting with audits; experience in fast-paced environments and strong attention to detail are valued. Responsibilities include providing clerical support, compiling data for reports, serving as

Qualifications

• General clerical skills including typing, data entry and use of phone, copier and fax.
• Microsoft Office software and web-based applications are used daily.
• Customer service skills to respond to requests professionally.
• Strong time management, organization and multitasking in a fast-paced environment.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing) and answer phones.
• Review, research and enter data in systems to support the function.
• Compile data and generate reports for management review.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with Business Control Self Assessment (BCSA) audits by providing data/files.
• Manage records including maintenance, destruction and inventory.
• Perform other duties as assigned.
• Support loss prevention by correcting addresses and ensuring package condition and timeliness.
• Prioritize workflow to maximize same-day delivery of packages.
• Ensure all packages have proper scan statuses and handle hazardous materials per policy.
• Investigate missing packages and document disputed deliveries for review.
• Review loss and damaged claims trends and alert management.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Multitasking

Education

High School Diploma or GED

Job description

FedEx in New York is seeking a Clerical/Administrative Associate to support hub and station operations, handle records, QA, and customer service. You will act as the first point of contact for customers and help resolve inquiries.

The role emphasizes data entry, reporting, loss prevention tasks, and assisting with audits; experience in fast-paced environments and strong attention to detail are valued. Responsibilities include providing clerical support, compiling data for reports, serving as