Operations Admin II: Frontline Ops & Customer Support

FedEx; Village of Menands (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

FedEx in New York is seeking an Administrative Clerk to support hub and station operations, handling clerical tasks, data entry, reports, and frontline customer service. You will assist with address corrections, track shipments, and help resolve customer inquiries to keep deliveries on schedule.

The role requires a high school diploma, 2 years of customer service or clerical experience, and proficiency with Microsoft Office.

Qualifications

• Strong customer service and clerical skills; able to handle inquiries.
• Proficient in data entry and MS Office; able to multi-task in a fast-paced environment.
• Attention to detail and accuracy in paperwork and records.

Responsibilities

• Provide clerical support to management and operations (filing, photocopying, emailing, answering calls).
• Enter data in systems and prepare regular/ad hoc reports for review.
• Serve as frontline customer service, address inquiries, and escalate as needed.
• Support loss prevention/QA tasks, including address verification and package condition checks.

Skills

Customer service

Data entry

Typing

Phone etiquette

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx in New York is seeking an Administrative Clerk to support hub and station operations, handling clerical tasks, data entry, reports, and frontline customer service. You will assist with address corrections, track shipments, and help resolve customer inquiries to keep deliveries on schedule.

The role requires a high school diploma, 2 years of customer service or clerical experience, and proficiency with Microsoft Office.