Hub Operations Admin & Records Specialist

FedEx; Town of Montgomery (NY); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Restaurant d'entreprise

Indemnités de stage/alternance

Job summary

FedEx is seeking a detail-oriented clerical and customer service associate for hub and station operations in the New York area. You will perform general clerical tasks, support data entry, and help ensure accurate package handling and timely delivery.

The role emphasizes frontline customer service, records management, and collaboration with management to resolve inquiries, track performance, and maintain audit readiness for quality and loss prevention programs.

Qualifications

• High School Diploma or GED required
• Previous clerical or customer service experience preferred
• General business skills such as typing; data entry and review; and use of phone, copier, and fax
• Software skills, including use of Microsoft Office software and web-based applications
• Customer service skills necessary to effectively and professionally respond to requests
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals

Responsibilities

• Provides clerical support to management and operational functions, including photocopying, filing, faxing, emailing and answering telephone
• Reviews, researches and/or enters data in various systems to support respective functional area
• Compiles data and provides various regular and adhoc reports to management for review and determination
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review
• Maintains records management tasks and inventory; additional QA/Loss Prevention functions
• Supports timely delivery and mitigates loss by performing address searches/corrections and ensuring packages are in good condition
• Prioritizes workflow to maximize daily resolutions and same-day delivery
• Ensures all packages receive appropriate scan statuses
• Inspects and handles hazardous material damages per policy
• Researches missing packages to understand root causes and compiles disputed delivery information
• Tracks IC settlement information and enters adjustments; prepares weekly management reports
• Responds to IC inquiries about settlement, uniforms, decals, etc.
• Performs other duties as assigned

Skills

Typing

Data entry

Phone

Copier

Fax

Customer service

Time management

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx is seeking a detail-oriented clerical and customer service associate for hub and station operations in the New York area. You will perform general clerical tasks, support data entry, and help ensure accurate package handling and timely delivery.

The role emphasizes frontline customer service, records management, and collaboration with management to resolve inquiries, track performance, and maintain audit readiness for quality and loss prevention programs.