Operations Admin II: Logistics & Customer Support

Federal Express Corporation; Village of Menands (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Federal Express Corporation seeks a detail-oriented administrative professional to support hub and station operations. Responsibilities include clerical tasks, data entry, data reporting, and frontline customer service to resolve inquiries and issues.

The role supports loss prevention, audit activities, and ensures accurate package handling and scanning statuses. Strong organization and multitasking in a fast-paced environment are essential, with minimal travel required.

Qualifications

• High School Diploma or GED required.
• Two years customer service, clerical or related experience; dock ops or DC setting preferred.
• Typing, data entry, and use of phone, copier, and fax required.
• Proficiency in Microsoft Office and web-based applications.
• Strong customer service, time management, organization and multitasking skills.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, answering calls).
• Reviews, researches and/or enters data in various systems to support the function area.
• Compiles data and provides regular and adhoc reports to management.
• Serves as frontline customer service to resolve inquiries and issues.
• Assists with BCSA audit activity by retrieving data/files for review.
• Performs address searches/corrections to ensure timely delivery and mitigate loss.
• Ensures packages have proper scan statuses and handles hazardous material damages as per policy.
• Researches missing packages and documents disputed deliveries for management review.

Skills

Typing

Data entry

Phone handling

Copier usage

Faxing

Microsoft Office

Web-based applications

Customer service

Time management

Organization

multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation seeks a detail-oriented administrative professional to support hub and station operations. Responsibilities include clerical tasks, data entry, data reporting, and frontline customer service to resolve inquiries and issues.

The role supports loss prevention, audit activities, and ensures accurate package handling and scanning statuses. Strong organization and multitasking in a fast-paced environment are essential, with minimal travel required.