Operations Admin II - Frontline Ops & Customer Support

FedEx; Kansas City (MO); On-site; USD 25,000 - 33,000; Full time

Job summary

FedEx in Kansas City is seeking an administrative hub/station support associate to handle clerical tasks and frontline customer service. You will review data in systems, prepare reports, and assist with audits to ensure timely delivery and accurate records.

The role emphasizes data accuracy, cross-functional support, and effective communication with management and IC partners. A High School diploma and strong Microsoft Office skills are preferred for this entry-level position.

Qualifications

• General business skills including typing, data entry, and handling phones, copiers, and fax machines.
• Proficiency with Microsoft Office and web-based applications.
• Strong customer service skills to respond to requests professionally.
• Excellent time management and multi-tasking in a fast-paced environment.

Responsibilities

• Provide clerical support to management and operational teams (photocopying, filing, faxing, emailing, phones).
• Review, research, and input data in various systems to support functions.
• Compile data and generate regular and ad hoc reports for management review.
• Serve as frontline customer service to receive, resolve, or escalate inquiries and issues.
• Assist with BCSA audit activities by retrieving data/files for review.
• Support linehaul operations with IC settlements data and DOT file documentation.
• Enter vehicle mileage records and track metrics for weekly management reports.

Skills

Data entry

Typing

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx in Kansas City is seeking an administrative hub/station support associate to handle clerical tasks and frontline customer service. You will review data in systems, prepare reports, and assist with audits to ensure timely delivery and accurate records.

The role emphasizes data accuracy, cross-functional support, and effective communication with management and IC partners. A High School diploma and strong Microsoft Office skills are preferred for this entry-level position.