Operations Admin I: Frontline Data & Customer Service

FedEx; West Palm Beach (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

FedEx is seeking an administrative support associate to handle clerical tasks across hub and station operations in West Palm Beach, including linehaul, quality assurance, and customer service. You will address inquiries, process data in systems, and assist with audits.

The role emphasizes accuracy, timely processing, and effective communication in a fast-paced environment to support on-time deliveries.

Qualifications

• High School Diploma or GED required.
• Four (4) years of customer service, clerical or related experience required; dock/operations experience preferred.
• Proficient typing, data entry, and use of phone, copier, and fax.
• Proficient in Microsoft Office software and web-based applications.
• Strong customer service, communication, and organizational skills.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, phones).
• Review, research and enter data in systems to support functions.
• Compile data and generate regular and ad hoc reports for management.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with audit data retrieval for BCSA review.
• Research missing packages and address issues to support timely delivery.
• Maintain proper scan statuses and assist with loss/damage mitigation.

Skills

Typing

Data entry

Customer service

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx is seeking an administrative support associate to handle clerical tasks across hub and station operations in West Palm Beach, including linehaul, quality assurance, and customer service. You will address inquiries, process data in systems, and assist with audits.

The role emphasizes accuracy, timely processing, and effective communication in a fast-paced environment to support on-time deliveries.