Operations Admin II: Frontline Logistics & Customer Support

Federal Express Corporation; Harmon Cove (NJ); On-site; USD 25,000 - 33,000; Full time

Job summary

Federal Express Corporation in New Jersey seeks a detail-oriented administrative professional to handle clerical duties, data entry, and frontline customer service within hub and station operations. You will support linehaul, QA and customer service while helping to resolve issues and optimize delivery times.

The role includes handling address corrections, processing data in multiple systems, and compiling weekly performance reports, with minimal travel and a focus on accuracy and timely task

Qualifications

• High School Diploma or GED required.
• Two years of customer service, clerical or related experience required; dock operations or distribution center experience preferred.
• General business skills including typing, data entry, and use of phone, copier, and fax.
• Software skills including Microsoft Office and web-based applications.
• Customer service skills to respond to requests professionally.
• Time management, organizational and multi-tasking abilities in a fast-paced environment.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, and answering phones).
• Review, research and enter data in various systems to support functional areas.
• Compile data and generate regular and ad hoc reports for management review.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist management with audits by retrieving data and files for review.
• Coordinate loss prevention and quality assurance tasks to protect packages and ensure delivery.

Skills

Typing

Data entry

MS Office

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation in New Jersey seeks a detail-oriented administrative professional to handle clerical duties, data entry, and frontline customer service within hub and station operations. You will support linehaul, QA and customer service while helping to resolve issues and optimize delivery times.

The role includes handling address corrections, processing data in multiple systems, and compiling weekly performance reports, with minimal travel and a focus on accuracy and timely task