Operations Admin: Frontline Customer & Data Support

Federal Express Corporation; Town of Montgomery (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

Federal Express Corporation in New York’s hub and station operations seeks an administrative clerk to support linehaul, quality assurance and customer service. You will handle clerical tasks, process data, and help ensure timely deliveries by addressing mistakes and inquiries promptly.

Responsibilities include data entry, report preparation, coordinating with management, and serving as a first contact for customers.

Qualifications

• High School Diploma or GED required.
• Two years of customer service, clerical or related experience preferred; dock operations exposure is a plus.
• Proficiency with MS Office and web-based applications; strong data entry skills.

Responsibilities

• Provides clerical support to management and operational functions (photocopying, filing, faxing, emailing, phones).
• Reviews, researches and/or enters data to support the functional area.
• Compiles data and creates regular and adhoc reports for management review.
• Serves as frontline customer service to receive, resolve and/or escalate inquiries.
• Assists with audits and data retrieval for review by management.
• Supports loss prevention and quality assurance through address verification and package condition checks.
• Tracks metrics and prepares weekly reports; handles IC inquiries related to settlement and uniforms.

Skills

Typing

Data entry

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Federal Express Corporation in New York’s hub and station operations seeks an administrative clerk to support linehaul, quality assurance and customer service. You will handle clerical tasks, process data, and help ensure timely deliveries by addressing mistakes and inquiries promptly.

Responsibilities include data entry, report preparation, coordinating with management, and serving as a first contact for customers.