Operations Admin II: Frontline Logistics & Customer Support

Federal Express Corporation; Phoenix (AZ); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Health, vision and dental insurance

Retirement plan

Tuition reimbursement

Job summary

Federal Express Corporation in Phoenix, AZ is seeking a detail-oriented clerk to perform a range of administrative tasks and frontline customer service. You will handle data entry, filing, inquiries and reports to support hub and station operations including linehaul, QA, and customer service.

The role emphasizes accuracy, timely problem solving, and coordination with management. Ideal candidates have at least two years in a clerical/customer service setting and are proficient with MS Office.

Qualifications

• High School Diploma or GED required.
• Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills such as typing; data entry and review; and use of phone, copier, and fax.

Responsibilities

• Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.

Skills

Customer service

Clerical duties

Data entry

Microsoft Office

Time management

Multitasking

Education

High School Diploma or GED

Job description

Federal Express Corporation in Phoenix, AZ is seeking a detail-oriented clerk to perform a range of administrative tasks and frontline customer service. You will handle data entry, filing, inquiries and reports to support hub and station operations including linehaul, QA, and customer service.

The role emphasizes accuracy, timely problem solving, and coordination with management. Ideal candidates have at least two years in a clerical/customer service setting and are proficient with MS Office.