Senior Ops Admin: Data-Driven Logistics Support

FedEx Group; Jersey City (NJ); On-site; USD 25,000 - 32,000; Full time

Job summary

Federal Express Corporation in Jersey City, NJ is seeking an Ops Admin I to support hub and station operations, handling clerical tasks, data entry, and frontline customer service while ensuring timely package handling.

The role emphasizes attention to detail, multi-tasking in a fast-paced environment, and collaboration with management to review data and reports, aiming to improve delivery efficiency.

Qualifications

• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.
• Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals.

Responsibilities

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
• Ensures all packages receive appropriate scan statuses.
• Researches missing packages to understand the root cause of scanning failures and compiles information on disputed deliveries for management review.

Skills

Typing

Data entry

Phone skills

Customer service

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation in Jersey City, NJ is seeking an Ops Admin I to support hub and station operations, handling clerical tasks, data entry, and frontline customer service while ensuring timely package handling.

The role emphasizes attention to detail, multi-tasking in a fast-paced environment, and collaboration with management to review data and reports, aiming to improve delivery efficiency.