Operations Support Specialist II

FedEx; Fletcher (NC); On-site; USD 21,000 - 25,000; Full time

Job summary

FedEx is seeking a detail-oriented clerk to support hub and station operations in Fletcher, NC. You will perform clerical tasks, data entry, records management, and frontline customer service, ensuring accurate address corrections and timely package processing.

Responsibilities include handling reports, audits, and documentation, maintaining records, and assisting linehaul and QA activities as needed. The role requires strong organization, communication, and multi-tasking in a fast-paced

Qualifications

• High School Diploma or GED required.
• Experience in clerical or customer service roles preferred.
• Proficiency with Microsoft Office and basic data entry.
• Strong communication and organizational skills.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, phone).
• Enter and review data in systems; support reporting and analytics for various functions.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with BCSA audit data retrieval and records management tasks.
• Ensure accurate package address searches/corrections and timely delivery support.

Skills

Typing

Data entry

Phone & fax usage

Customer service

Time management

Organization

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx is seeking a detail-oriented clerk to support hub and station operations in Fletcher, NC. You will perform clerical tasks, data entry, records management, and frontline customer service, ensuring accurate address corrections and timely package processing.

Responsibilities include handling reports, audits, and documentation, maintaining records, and assisting linehaul and QA activities as needed. The role requires strong organization, communication, and multi-tasking in a fast-paced