Operations Admin II: Data, Records & Customer Service

FedEx; San Francisco (CA); On-site; USD 27,000 - 38,000; Full time

Job summary

FedEx is seeking an administrative clerk to support hub and station operations in California. Responsibilities include clerical tasks, data entry, records management, and frontline customer service to resolve inquiries.

You will review data in systems, prepare reports for management, assist with audits, and ensure packages are tracked and addressed promptly to support timely delivery. High school diploma or GED required; prior clerical or customer service experience preferred.

Qualifications

• High school diploma or GED required.
• Previous clerical or customer service experience preferred.
• General business skills: typing, data entry, use of phone, copier and fax.
• Software skills: Microsoft Office and web-based applications.
• Strong customer service skills and attention to detail.

Responsibilities

• Provides clerical support to management and operations, including filing, copying, and answering calls.
• Reviews and enters data in systems to support the functional area.
• Compiles data and prepares regular and ad hoc reports for management.
• Serves as frontline customer service to resolve inquiries and issues.
• Assists management with audits and records management, including maintenance and destruction.
• Supports timely delivery and mitigates loss by address searches and corrections.
• Inspects and tracks package scans and ensures appropriate statuses.
• Researches missing packages to identify root causes of scanning failures.
• Reviews loss and damage claims trends for management.

Skills

Typing

Data entry

Customer service

Time management

Office software

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx is seeking an administrative clerk to support hub and station operations in California. Responsibilities include clerical tasks, data entry, records management, and frontline customer service to resolve inquiries.

You will review data in systems, prepare reports for management, assist with audits, and ensure packages are tracked and addressed promptly to support timely delivery. High school diploma or GED required; prior clerical or customer service experience preferred.