Operations Support Specialist II

Federal Express Corporation; Rolla (MO); Presencial; USD 36 000 - 48 000; Tempo integral

Resumo da oferta

Federal Express Corporation seeks a detail-oriented clerical professional to support hub and station operations, including linehaul, records management, quality assurance and customer service. You will handle damaged and misaddressed packages to optimize delivery and serve as the first contact for customer inquiries.

Responsibilities include data entry, report generation, BC SA audits assistance, and maintaining records.

Qualificações

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• Typing, data entry, and use of phone, copier, and fax.
• Proficiency in Microsoft Office and web-based applications.

Responsabilidades

• Provides clerical support to management and operations, including photocopying, filing, faxing, emailing and answering the telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management for review.
• Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues.
• Assists with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Responsible for records management tasks such as maintenance, destruction and inventory.
• Performs other duties as assigned.

Conhecimentos

Typing

Data entry

Phone & Fax

Microsoft Office

Web-based applications

Customer service

Time management

Multi-tasking

Formação académica

High School Diploma or GED

Ferramentas

Microsoft Office

Web-based applications

Descrição da oferta de emprego

Federal Express Corporation seeks a detail-oriented clerical professional to support hub and station operations, including linehaul, records management, quality assurance and customer service. You will handle damaged and misaddressed packages to optimize delivery and serve as the first contact for customer inquiries.

Responsibilities include data entry, report generation, BC SA audits assistance, and maintaining records.