Operations Admin II: Data & Customer Support

Jobtome; Gaylord (MI); On-site; USD 25,000 - 34,000; Full time

Job summary

FedEx in Gaylord, MI is seeking a detail‑oriented clerical associate to perform administrative tasks across hub and linehaul operations. You will handle data entry, records management, reporting, and frontline customer service, ensuring accurate information and timely resolution of inquiries.

The role requires high school diploma, strong MS Office skills, and the ability to multitask in a fast-paced environment. Full-time, Mon-Fri, 2pm-10pm.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• Proficient with Microsoft Office; strong data-entry skills.
• Ability to multitask and maintain accuracy in a fast-paced environment.

Responsibilities

• Provide clerical support across hub and station areas (linehaul, records, QA, customer service).
• Handle data entry and generate regular/adhoc management reports.
• Serve as frontline customer contact and resolve or escalate inquiries.
• Support BCSA audit data retrieval and records management tasks.
• Ensure timely delivery and proper handling of packages; monitor scan statuses.

Skills

Data entry

Customer service

Time management

Phone etiquette

MS Office

Education

High School Diploma or GED

Tools

Records management system

Job description

FedEx in Gaylord, MI is seeking a detail‑oriented clerical associate to perform administrative tasks across hub and linehaul operations. You will handle data entry, records management, reporting, and frontline customer service, ensuring accurate information and timely resolution of inquiries.

The role requires high school diploma, strong MS Office skills, and the ability to multitask in a fast-paced environment. Full-time, Mon-Fri, 2pm-10pm.