Operations Admin II: Logistics & Customer Support (Evening)

FedEx Corporation; Rosemount (MN); On-site; USD 24,000 - 31,000; Full time

Job summary

FedEx Corporation in Minnesota requires a detail‑oriented clerical specialist to support hub and station operations, from linehaul to customer service. You will handle data entry, filing, scanning, and answering phones to keep deliveries moving.

As frontline contact, you will resolve inquiries, assist with audits, and ensure accurate package tracking. The role emphasizes multitasking, accuracy, and timely communication in a fast‑paced environment.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• Typing, data entry, and use of phone, copier, and fax.
• Proficient in Microsoft Office and web-based applications.
• Strong customer service skills and ability to multitask in a fast-paced environment.

Responsibilities

• Provide clerical support including filing, photocopying, and answering phones.
• Enter and review data in systems to support operations.
• Prepare regular and adhoc reports for management.
• Serve as frontline customer service and resolve inquiries.
• Assist with BCSA audit data retrieval.
• Support linehaul and quality assurance tasks as assigned.
• Ensure packages have proper scan statuses and assist with address corrections.
• Research missing packages and document delivery disputes.
• Enter IC settlement data and maintain DOT files.

Skills

Typing

Data entry

Customer service

Time management

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx Corporation in Minnesota requires a detail‑oriented clerical specialist to support hub and station operations, from linehaul to customer service. You will handle data entry, filing, scanning, and answering phones to keep deliveries moving.

As frontline contact, you will resolve inquiries, assist with audits, and ensure accurate package tracking. The role emphasizes multitasking, accuracy, and timely communication in a fast‑paced environment.