Operations Admin Lead - Dock & Customer Care (Early Shift)

FedEx Corporation; Oak Park (MI); On-site; USD 25,000 - 38,000; Full time

Job summary

FedEx Corporation in Oak Park, MI is seeking an on-site Administrative/Clerical specialist to support hub and station operations. You will handle data entry, reporting, and frontline customer service while coordinating with management.

The role emphasizes accuracy, timely issue resolution, and adherence to processes in a fast-paced environment. The position requires a high school diploma or GED, 4 years of related experience, and the ability to lift up to 75 lbs, with weekend availability and an

Qualifications

• High school diploma or GED required.
• 4 years customer service or clerical experience required; dock operations experience preferred.
• Proficiency with Microsoft Office and data entry.
• Strong communication and multitasking abilities.

Responsibilities

• Provides clerical support to management and operational functions.
• Reviews, researches and enters data in systems to support the area.
• Compiles data and reports for management review.
• Frontline customer service to resolve inquiries and issues.
• Assist with BCSA audit data retrieval and review.
• Ensure timely delivery and minimal loss by inspecting shipments and correcting addresses.

Skills

Typing

Data entry

Phone work

Copier

Customer service

Time management

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Web applications

Job description

FedEx Corporation in Oak Park, MI is seeking an on-site Administrative/Clerical specialist to support hub and station operations. You will handle data entry, reporting, and frontline customer service while coordinating with management.

The role emphasizes accuracy, timely issue resolution, and adherence to processes in a fast-paced environment. The position requires a high school diploma or GED, 4 years of related experience, and the ability to lift up to 75 lbs, with weekend availability and an