Operations Admin II: Data & Customer Service Specialist

FedEx Logistics; Rolla (MO); On-site; USD 32,000 - 40,000; Full time

Job summary

FedEx Logistics seeks an administrative associate to support hub and station operations, handling clerical tasks, data entry, and customer inquiries to keep packages moving efficiently.

You will work across linehaul, records management, quality assurance and customer service, ensuring accurate records, timely scans, and responsive service. Training and a fast-paced environment with tight deadlines.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• General business skills including typing, data entry, and phone/fax use.
• Proficiency with Microsoft Office and web apps.

Responsibilities

• Provide clerical support to various management and operational functions (photocopying, filing, faxing, emailing, answering phones).
• Review, research and/or enter data in systems to support respective areas.
• Compile data and provide regular and adhoc reports to management.
• Serve as frontline customer service for inquiries and issues.
• Assist with BCSA audit data retrieval for review.
• Responsible for records management tasks (maintenance, destruction, inventory).
• Performs other duties as assigned.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Multi-tasking

Education

High School Diploma or GED

Job description

FedEx Logistics seeks an administrative associate to support hub and station operations, handling clerical tasks, data entry, and customer inquiries to keep packages moving efficiently.

You will work across linehaul, records management, quality assurance and customer service, ensuring accurate records, timely scans, and responsive service. Training and a fast-paced environment with tight deadlines.