Operations Admin I - Frontline Support & Data

FedEx Group; Morgantown (WV); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

FedEx Group in Morgantown, WV seeks a dedicated clerical and administrative professional to support hub and station operations. You will handle data entry, records management, and frontline customer service to resolve inquiries and ensure smooth delivery processes.

The role emphasizes timely handling of damaged or misaddressed packages, scanning accuracy, and collaboration with management on audits and reports within a fast-paced environment.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• Typing, data entry, phone, copier, and fax skills.
• Proficiency with Microsoft Office and web-based applications.
• Strong customer service skills and ability to multitask in fast-paced environments.

Responsibilities

• Provide clerical support to management and operations, including filing, copying, emailing, and phone duties.
• Review, enter, and verify data in various systems to support functional areas.
• Compile data and prepare regular and ad-hoc reports for management review.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with various records management tasks and DOT-related documentation.

Skills

Typing

Data entry

Customer service

Time management

Organization

Multitasking

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx Group in Morgantown, WV seeks a dedicated clerical and administrative professional to support hub and station operations. You will handle data entry, records management, and frontline customer service to resolve inquiries and ensure smooth delivery processes.

The role emphasizes timely handling of damaged or misaddressed packages, scanning accuracy, and collaboration with management on audits and reports within a fast-paced environment.