Operations Admin II: Frontline Ops & Customer Care

FedEx Group; Grove City (OH); On-site; USD 25,000 - 37,000; Full time

Job summary

FedEx is seeking a detail-oriented clerical and administrative professional to support hub and station operations in Grove City, OH. The role involves handling administrative tasks, data entry, reporting, and frontline customer service to address inquiries and issues promptly.

Responsibilities include supporting linehaul and quality assurance functions, correcting damaged or misaddressed packages, and assisting with audits and DOT documentation.

Qualifications

• High School Diploma or GED required.
• Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills such as typing; data entry and review; and use of phone, copier, and fax.

Responsibilities

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assists management with BC S A audit activity by retrieving data and/or files for review.

Skills

Typing

Data entry

Phone use

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx is seeking a detail-oriented clerical and administrative professional to support hub and station operations in Grove City, OH. The role involves handling administrative tasks, data entry, reporting, and frontline customer service to address inquiries and issues promptly.

Responsibilities include supporting linehaul and quality assurance functions, correcting damaged or misaddressed packages, and assisting with audits and DOT documentation.