Operations Admin I: Frontline Support & Data Accuracy

Federal Express Corporation; Morgantown (WV); On-site; USD 32,000 - 42,000; Full time

Job summary

Federal Express Corporation in Morgantown, WV, seeks a detail-oriented clerical associate to support hub and station operations and customer service. The role handles data entry, records management, and quality assurance tasks to optimize delivery times.

Primary duties include front-line customer service, data entry in multiple systems, and assisting with audits and DOT file maintenance. The position is on-site with five days per week at the FedEx location and requires a high school diploma.

Qualifications

• Typing, data entry and review with accuracy.
• Proficient in Microsoft Office and web-based applications.
• Customer service skills to respond to inquiries professionally.
• Strong time management and multitasking in a fast-paced environment.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, and answering phone).
• Enter and review data in various systems to support functional areas.
• Compile data and prepare regular and adhoc reports for management.
• Serve as frontline customer service to resolve inquiries and issues.
• Assist with audits and data retrieval for DOT and compliance tasks.
• Maintain records management, including destruction and inventory.
• Ensure timely delivery and accurate scan statuses; process address corrections.
• Research missing packages and assist with disputed deliveries.

Skills

Typing

Data entry

Microsoft Office

Customer service

Time management

Education

High School Diploma or GED

Job description

Federal Express Corporation in Morgantown, WV, seeks a detail-oriented clerical associate to support hub and station operations and customer service. The role handles data entry, records management, and quality assurance tasks to optimize delivery times.

Primary duties include front-line customer service, data entry in multiple systems, and assisting with audits and DOT file maintenance. The position is on-site with five days per week at the FedEx location and requires a high school diploma.