Operations Admin I: Data & Customer Service

FedEx; Seaford (DE); On-site; USD 24,000 - 31,000; Full time

Job summary

FedEx is seeking a detail-oriented clerical/administrative associate in Seaford, DE to support hub and station operations, linehaul, QA and customer service. You will handle data entry, reports and frontline customer inquiries to help optimize delivery times, ensure accurate scans, and mitigate loss or damage.

Responsibilities include handling office tasks, processing information in various systems, and assisting with audits while maintaining high accuracy in a fast-paced environment.

Qualifications

• General clerical duties such as typing, filing, copying, faxing, emailing and answering phones.
• Data entry and review in various systems to support functional areas.
• Provide regular and ad-hoc reports to management for review.
• Frontline customer service to resolve inquiries and issues.
• Assist with audits by retrieving data and files for review.

Responsibilities

• Perform clerical support for management and operations.
• Enter and verify data in systems to support areas.
• Compile data and create weekly/monthly reports for management.
• Serve as first point of contact for customer inquiries.
• Ensure timely delivery and assist with address corrections and package condition checks.
• Investigate missing packages and document issues for management.

Skills

Data entry

Customer service

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx is seeking a detail-oriented clerical/administrative associate in Seaford, DE to support hub and station operations, linehaul, QA and customer service. You will handle data entry, reports and frontline customer inquiries to help optimize delivery times, ensure accurate scans, and mitigate loss or damage.

Responsibilities include handling office tasks, processing information in various systems, and assisting with audits while maintaining high accuracy in a fast-paced environment.