Operations Admin: Hub Support & Data Entry

Federal Express Corporation; Broken Arrow (OK); On-site; USD 28,000 - 34,000; Full time

Job summary

Federal Express Corporation is seeking a clerical professional to support hub and station operations in Broken Arrow, OK, including linehaul, quality assurance and customer service.

The role involves data entry, reporting, and frontline customer inquiries, with a focus on timely delivery and loss prevention. Strong organizational skills and attention to detail are essential for success in a fast-paced environment.

Qualifications

• General business skills including typing, data entry and review, and use of phone, copier, and fax.
• Proficiency with Microsoft Office and web-based applications.
• Strong customer service skills to respond to requests professionally.

Responsibilities

• Provides clerical support to management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in systems to support respective functional area.
• Compiles data and provides regular and adhoc reports to management.
• Frontline customer service to receive, solve and/or escalate inquiries and issues.
• Assists management with BCSA audit activity by retrieving data and/or files for review.
• Supports timely delivery and mitigates loss by performing address searches/corrections and ensuring packages in good condition.
• Prioritizes workflow to maximize same-day delivery.
• Inspects and handles hazardous material damages as per policy; ensures all loose product accounted for.
• Researches missing packages to understand root causes and documents disputed deliveries.
• Tracks metrics and prepares weekly reports for management review.
• Receives IC inquiries on settlement, uniforms, etc., routing to management for resolution.
• Performs other duties as assigned.

Skills

Typing

Data entry

Phone, copier, fax

Customer service

Time management

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a clerical professional to support hub and station operations in Broken Arrow, OK, including linehaul, quality assurance and customer service.

The role involves data entry, reporting, and frontline customer inquiries, with a focus on timely delivery and loss prevention. Strong organizational skills and attention to detail are essential for success in a fast-paced environment.