Operations Admin II: Frontline Hub & Data Support

Federal Express Corporation; Tulsa (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Federal Express Corporation is seeking a clerical/administrative team member to support hub and station operations in Tulsa, OK. You will provide clerical support, handle data entry and reports, and serve as the first line of customer service for inquiries and issues.

You will assist with audits and maintain essential documentation while prioritizing fast, accurate work in a dispatch-heavy environment. Two years of related experience plus strong MS Office skills are expected.

Qualifications

• High School Diploma or GED required.
• Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred.
• General business skills such as typing; data entry and review; and use of phone, copier, and fax.
• Software skills, including use of Microsoft Office software and web-based applications.
• Customer service skills necessary to effectively and professionally respond to requests.

Responsibilities

• Provides clerical support to various management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or elevate customer inquiries and issues.
• Assists management with Business Control Self Assessment (BCSA) audit activity by retrieving data and/or files for review.
• Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.

Skills

Typing

Data entry

Phone usage

Copier usage

Fax usage

Microsoft Office

Customer service

Time management

Organizational skills

Education

High School Diploma or GED

Job description

Federal Express Corporation is seeking a clerical/administrative team member to support hub and station operations in Tulsa, OK. You will provide clerical support, handle data entry and reports, and serve as the first line of customer service for inquiries and issues.

You will assist with audits and maintain essential documentation while prioritizing fast, accurate work in a dispatch-heavy environment. Two years of related experience plus strong MS Office skills are expected.