Hub Operations Admin & Customer Support Specialist

Federal Express Corporation; Stewartville (MN); On-site; USD 23,000 - 37,000; Full time

Job summary

Federal Express Corporation is seeking an administrative clerk to perform clerical and support duties across hub and station operations. You will serve as the first point of contact for customers, handle damaged and misaddressed packages, and help optimize delivery times with timely data entry and reporting.

The role requires high school education, strong data entry skills, and experience in customer service.

Qualifications

• High School Diploma or GED required.
• Previous clerical or customer service experience preferred.
• Typing, data entry and use of phone, copier, and fax.
• Microsoft Office and web-based applications experience.
• Customer service skills to respond to requests.
• Time management and multi-tasking in a fast-paced environment.

Responsibilities

• Provides clerical support to management and operational functions, including photocopying, filing, faxing, emailing and answering telephone.
• Reviews, researches and/or enters data in various systems to support respective functional area.
• Compiles data and provides various regular and adhoc reports to management for review and determination.
• Serves as frontline customer service to receive, solve and/or escape customer inquiries and issues.
• Assists management with BCSA audit activity by retrieving data and/or files for review.
• Responsible for records management tasks such as maintenance, destruction and inventory.
• Performs other duties as assigned.

Skills

Typing

Data entry

Phone usage

Copier and fax

Microsoft Office

Web-based applications

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking an administrative clerk to perform clerical and support duties across hub and station operations. You will serve as the first point of contact for customers, handle damaged and misaddressed packages, and help optimize delivery times with timely data entry and reporting.

The role requires high school education, strong data entry skills, and experience in customer service.