Operations Admin: Data, Records & Customer Support

FedEx Group; Ross (DE); On-site; USD 24,000 - 31,000; Full time

Job summary

Federal Express Corporation is seeking a clerical and administrative support specialist to assist hub and station operations, including linehaul, records management, quality assurance and customer service. You will address damaged or misaddressed packages promptly to optimize delivery time.

The role includes data entry, report generation, and frontline customer service to resolve inquiries, while supporting audit and DOT documentation, and ensuring accurate package tracking and issue resolution.

Qualifications

• Typing and data entry proficiency with accuracy.
• Strong customer service skills.
• Proficient with Microsoft Office and web-based applications.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, phone).
• Enter data in systems and compile regular/adhoc reports for review.
• Serve as frontline customer service to resolve inquiries and issues.

Skills

Typing/Data entry

Customer service

Time management

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation is seeking a clerical and administrative support specialist to assist hub and station operations, including linehaul, records management, quality assurance and customer service. You will address damaged or misaddressed packages promptly to optimize delivery time.

The role includes data entry, report generation, and frontline customer service to resolve inquiries, while supporting audit and DOT documentation, and ensuring accurate package tracking and issue resolution.