Operations Admin: Data-Driven Ops & Customer Care

FedEx Group

Bowling Green (OH)

On-site

USD 25,000 - 34,000

Full time

6 days ago

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Benefits offered by this job

Pay transparency: $17.84–$24.89 hourly

Job summary

FedEx Group in Bowling Green, OH, is seeking a clerical and administrative professional to support hub and station operations, linehaul, QA, and customer service. You will handle damaged packages, address corrections, and serve as the first contact for a range of customer inquiries.

The role emphasizes accuracy, efficient data entry, and timely reporting. Two years of related experience and a high school diploma are preferred.

Qualifications

General business skills including typing, data entry, and use of phone, copier, and fax.
Software skills including Microsoft Office and web-based applications.
Customer service skills to respond to requests professionally.
Time management and multitasking to handle changing priorities and maintain accuracy.

Responsibilities

Provide clerical support to management and operations ( photocopying, filing, faxing, emailing, answering phones ).
Review, research and input data in systems to support the functional area.
Prepare data and regular/adhoc reports for management review.
Serve as frontline customer service to resolve or escalate inquiries and issues.
Assist audit activity by retrieving data and files for review.
Ensure timely delivery and loss prevention by address searches and package condition checks.
Enter IC settlement information and maintain DOT files; track metrics and prepare weekly reports.