Operations Admin & Customer Service Specialist

Maine Tech Hub; Saco (ME); On-site; USD 25,000 - 38,000; Full time

Job summary

FedEx Express in Saco, Maine is seeking an organized Administrative Clerk to support hub and station operations. You will handle clerical tasks, data entry, and customer inquiries, ensuring accurate package processing and timely delivery.

The role emphasizes attention to detail, MS Office proficiency, and the ability to multi-task in a fast-paced environment. Minimal travel is required, with competitive hourly pay and opportunities for growth.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service, clerical or related experience; dock operations or distribution centre experience preferred.
• General business skills including typing, data entry, and use of phone, copier, and fax.
• Proficient in Microsoft Office and web-based applications.
• Strong customer service skills to respond professionally to inquiries.
• Excellent time management, organization and multi-tasking abilities.

Responsibilities

• Provide clerical support to management and operations, including copying, filing, emailing and answering calls.
• Enter data in systems and prepare reports for management.
• Serve as frontline customer service to resolve inquiries.
• Assist with BCSA audit data retrieval and review.
• Support linehaul with IC settlements and DOT files, and track logs.
• Other duties as assigned.

Skills

Typing

Data entry

Phone handling

Copier usage

FAX handling

Customer service

Time management

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

FedEx Express in Saco, Maine is seeking an organized Administrative Clerk to support hub and station operations. You will handle clerical tasks, data entry, and customer inquiries, ensuring accurate package processing and timely delivery.

The role emphasizes attention to detail, MS Office proficiency, and the ability to multi-task in a fast-paced environment. Minimal travel is required, with competitive hourly pay and opportunities for growth.