Operations Admin Lead: Data, QA & Customer Service

FedEx Corporation; Saco (ME); On-site; USD 25,000 - 38,000; Full time

Job summary

FedEx Corporation in Saco, ME is seeking a detail-oriented clerical associate to support hub and station operations, including linehaul and customer service. You will handle data entry, reporting, and frontline inquiries to help ensure timely deliveries and accurate package handling.

The role emphasizes strong organizational, communication, and multitasking skills in a fast-paced environment with minimal travel. HS diploma or GED and 4 years of related experience are required.

Qualifications

• Four years of customer service, clerical or related experience is required.
• Experience in a dock operations environment or distribution center is preferred.
• Strong typing, data entry and use of phone, copier and fax are needed.
• Proficiency with Microsoft Office and web-based applications is expected.

Responsibilities

• Provide clerical support to management and operational functions (photocopying, filing, faxing, emailing, phone).
• Review, research and enter data in systems to support functional area.
• Compile data and generate regular and ad hoc reports for management.
• Serve as frontline customer service to address inquiries and issues.
• Assist with BCSA audit data retrieval for review.
• Support quality assurance/loss prevention by correcting addresses and ensuring package condition.
• Prioritize workflow to maximize same-day delivery readiness.
• Ensure all packages have correct scan statuses and inspect hazardous materials per policy.
• Research missing packages and document root causes of scanning failures.
• Review trends in loss and damaged claims and flag improper charges.
• Enter IC settlement information and maintain DOT files; verify timely log entries.
• Track metrics and prepare weekly reports for management; handle IC inquiries.
• Perform other duties as assigned.

Skills

Typing

Data entry

Phone

Copier

Fax

Time management

Organizational skills

Multi-tasking

Customer service

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

FedEx Corporation in Saco, ME is seeking a detail-oriented clerical associate to support hub and station operations, including linehaul and customer service. You will handle data entry, reporting, and frontline inquiries to help ensure timely deliveries and accurate package handling.

The role emphasizes strong organizational, communication, and multitasking skills in a fast-paced environment with minimal travel. HS diploma or GED and 4 years of related experience are required.