Operations Admin & Customer Service Lead — Early Morning Dock

FedEx Corporation; Oak Park (MI); On-site; USD 25,000 - 38,000; Full time

Job summary

Federal Express Corporation in Oak Park, MI is hiring for a clerical and administrative role supporting hub and station operations, linehaul, quality assurance and customer service. The role addresses damaged and misaddressed packages to minimize delays and serves as the first point of contact for customers.

The position includes clerical tasks, data entry, reporting, and frontline customer service, with opportunities to assist management in audits and process improvements.

Qualifications

• High School Diploma or GED required.
• Typing speed and accuracy for data entry.
• Experience in customer service and office tasks preferred.

Responsibilities

• Provide clerical support to management and operations (photocopying, filing, faxing, emailing, phone).
• Enter and review data across systems to support functions; generate reports for management.
• Deliver frontline customer service to resolve inquiries and issues.
• Assist in audits and data retrieval for reviews.

Skills

Typing / Data entry

Customer service

Time management

Multitasking

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Web-based applications

Job description

Federal Express Corporation in Oak Park, MI is hiring for a clerical and administrative role supporting hub and station operations, linehaul, quality assurance and customer service. The role addresses damaged and misaddressed packages to minimize delays and serves as the first point of contact for customers.

The position includes clerical tasks, data entry, reporting, and frontline customer service, with opportunities to assist management in audits and process improvements.