Operations Admin & Customer Experience Specialist

Federal Express Corporation; Kansas City (MO); On-site; USD 23,000 - 33,000; Full time

Job summary

Federal Express Corporation in Kansas City seeks an organized administrative clerk to support hub and station operations, linehaul, QA and customer service. You will handle clerical tasks, data entry, reporting and frontline inquiries to ensure timely processing and accurate scanning statuses.

This role requires a High School Diploma or GED and at least four years of customer service or clerical experience, with preference for dock operations or distribution center exposure.

Qualifications

• High School Diploma or GED required.
• Four (4) years customer service or clerical experience required; dock ops/distribution center experience preferred.
• Proficiency in typing, data entry and use of phone, copier and fax.
• Strong MS Office and web-based applications skills; attention to detail and accuracy.

Responsibilities

• Provides clerical support to management and operations (photocopying, filing, faxing, emailing, answering calls).
• Reviews, researches and enters data in systems to support the function.
• Compiles data and reports for management review.
• Serves as frontline customer service to resolve inquiries and issues.
• Assists with audits by retrieving data/files for review.
• Supports loss prevention and QA activities to ensure timely delivery and accurate scanning.

Skills

Typing

Data entry

Microsoft Office

Phone, copier & fax

Customer service

Education

High School Diploma or GED

Tools

Web-based applications

Job description

Federal Express Corporation in Kansas City seeks an organized administrative clerk to support hub and station operations, linehaul, QA and customer service. You will handle clerical tasks, data entry, reporting and frontline inquiries to ensure timely processing and accurate scanning statuses.

This role requires a High School Diploma or GED and at least four years of customer service or clerical experience, with preference for dock operations or distribution center exposure.