Operation Assistant - Federal Work-Study Position (Student Wage)

The University of Virginia's College at Wise; United States; On-site; USD 15,808 - 22,515; Part time

Job summary

The University of Virginia's College at Wise is seeking an Operations Assistant to support Newcomb Hall & 1515. Responsibilities include exceptional customer service, administrative duties, and equipment setups for events. Candidates must be current UVA students eligible for federal work-study.

This part-time position offers a starting hourly rate of $13.91 and features a flexible schedule to accommodate class hours. The role requires strong communication skills and the ability to handle physical tasks.

Responsibilities

• Provide exceptional customer service to all clients.
• Enforce policies and procedures for client compliance.
• Monitor and communicate needs to professional staff.
• Answer phones and greet visitors at the Information Desk.
• Perform equipment setups for events and meetings.
• Ensure proper operation of designated equipment.
• Work assigned shifts and cover as needed.

Skills

Excellent customer service skills

Ability to communicate with diverse stakeholders

Ability to work independently

Excellent oral and written communication skills

Dependable and punctual

Organized and able to multi-task

Ability to perform moderately heavy physical duties

Valid Driver’s License

Education

Current UVA student

Federal Work Study Required

Job description

Event Management helps the UVA community achieve their event goals by providing the place, resources, and connections needed to safely and thoughtfully bring people together.

The Operation Assistant will support the general operations of Newcomb Hall & 1515, and associated facilities around Grounds including both student activity and academic spaces. Operations Assistants will provide front‑line customer service and reception for students, faculty, staff, and visitors. The Assistants will complete specific projects and duties in support of the day‑to‑day operations of the office. This is a work‑study position. Applicants must have been awarded a federal work‑study award for the 2025-2026 academic year. Operations Assistants will be required to assist with all departmental functions and at all locations as required.

Assistants will be scheduled for several hours during the day and evening, Sunday through Saturday, and hours may vary based on the student’s class schedule.

Responsibilities

• Provide exceptional customer service to all clients.
• Enforce policies and procedures and ensure client compliance.
• Ensure that the Information Desk & 1515 represent a welcoming gateway to the University of Virginia.
• Complete daily rounds, monitor, and communicate problems or equipment/supplies needs and/or missing equipment to professional staff.
• Provide administrative support by answering phones in a friendly and timely manner, greeting visitors, and providing information on events, policies, systems, and services.
• Perform facility and equipment setups for events and meetings.
• Monitor academic spaces & fire tables during reservations.
• Learn proper procedures/equipment to properly operate designated equipment and rentals at Information Desk & 1515.
• Work all assigned shifts and be willing to cover other shifts as needed to ensure full coverage.
• Other duties as assigned.

Compensation and Employment Details

Hourly Rate: $13.91/hour

Skills / Qualifications

• Excellent customer service skills and professional work habits.
• Ability to communicate and partner with a diverse group of stakeholders.
• Ability to work independently and take initiative.
• Excellent oral and written communication skills.
• Dependable, punctual, and responsible.
• Organized and able to multi‑task.
• Ability to act as a team member.
• Ability to attend mandatory Event Services staff trainings, staff meetings, one‑on‑one meetings with your supervisor, and other activities that may be outside of your work schedule.
• Must be able to perform moderately heavy physical duties (i.e., lifting and setting up equipment up to 30 lbs.).
• Valid Driver’s License.
• Work-study Eligible.

Location

Event Management, 180 McCormick Rd, Charlottesville, VA

Assignment Dates

August 26, 2025 – May 8, 2026

Minimum Requirements

Education: Current UVA student. Federal Work Study Required.

Experience

None

Licensure

None

Physical Demands

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

EEO Statement

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities.