Newcomb Hall Ambassadors - Federal Work-Study Position (Student Wage)

University of Virginia; United States; On-site; USD 15,343 - 21,852; Part time

Job summary

University of Virginia Physicians Group seeks Newcomb Hall Ambassadors for the 2026-2027 academic year. In this front-line role, you will provide exceptional service at the Information Desks in Newcomb Hall, promoting events and supporting operations. Candidates must be current UVA undergraduate students eligible for Federal Work Study.

The position requires excellent customer service skills, the ability to work various shifts, and some physical duties such as lifting up to 30 lbs. Joining this team offers valuable experience while contributing to a vibrant campus community.

Qualifications

• Must be eligible for a Federal Work Study award.
• Willing to work various shifts including mornings, nights, and weekends.
• Ability to lift and set up equipment up to 30 lbs.

Responsibilities

• Staff the Newcomb Hall Information Desks.
• Provide exceptional customer service.
• Promote events and services at Newcomb Hall.
• Develop passive programs at the Information Desks.
• Attend regular staff meetings and training.

Skills

Customer service

Time management

Communication

Teamwork

Initiative

Education

Current UVA undergraduate student

Job description

Student Engagement is seeking students to serve as Newcomb Hall Ambassadors during the 2026-2027 academic year. Students will work as front‑line staff at the Information Desks in Newcomb Hall, the campus “Front Door.” The building is open up to 17 hours a day, 7 days a week, and hosts more than 4,000 major events annually.

We hire only Federal Work Study eligible candidates. The hourly rate for this position is $13.50 per hour.

Responsibilities

• Staff the Newcomb Hall Information (and Service/Welcome) Desks.
• Provide exceptional customer service to all clients, guests, and community members.
• Promote events and services within Newcomb Hall and associated facilities.
• Develop and implement passive programs at the Information Desks.
• Fulfil printing requests submitted by student organizations.
• Answer phones, greet visitors, give directions, and provide information on events, policies, systems, and services.
• Process lost & found and equipment check‑out as needed.
• Support event set‑ups and building operations as needed.
• Attend regular staff meetings with the team and one‑on‑one meetings with supervisors.
• Enforce departmental and facility policies and procedures.
• Work all assigned shifts and cover other shifts as needed to ensure full coverage.
• Perform other duties as assigned.

Qualifications

• Must be eligible for a Federal Work Study award that can be applied to this role.
• Must be willing to work mornings, nights, weekends, and shifts as required.
• Excellent customer service and time‑management skills.
• Ability to communicate and partner with a diverse group of stakeholders.
• Ability to work independently and take initiative.
• Excellent oral and written communication skills.
• Dependable, punctual, and responsible.
• Organized and able to multi‑task.
• Ability to act as a team member.
• Ability to attend mandatory Event Services staff trainings, staff meetings, one‑on‑one meetings with supervisor, and other activities that may be outside of the work schedule.
• Must be able to perform moderately heavy physical duties (i.e., lifting and setting up equipment up to 30 lbs).
• Valid driver’s license.

As a result of employment with Student Affairs, employees will gain practical experience to develop career‑ready skills, direct participants to answers for questions related to UVA programs and services, and become part of a high‑achieving, professional team.

Minimum Requirements

• Education: Current UVA undergraduate student.
• Experience: None.

The University of Virginia is an equal‑opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities.