Onsite Workplace Experience Specialist

Jones Lang LaSalle Incorporated; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision care

Paid parental leave

Paid time off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated is seeking a Workplace Associate in Columbus, OH to deliver comprehensive workplace management services and support routine facility operations at the reception. You will monitor conditions, handle communications, manage maintenance scheduling, and coordinate with vendors to ensure a smooth, hospitable environment for employees and guests.

The role emphasizes customer service, administrative support, and adherence to HSSE guidelines, with on-site responsibilities

Qualifications

• Associate's degree in facilities management, building management, business, or related field; OR 2+ years of experience in Facility or Property Administration
• Experience with Corrigo or other CMMS/Automated Work Order systems; proficient in Microsoft Office applications
• Strong customer service, professionalism under stress, and excellent time management

Responsibilities

• Create a comfortable, welcoming, and hospitable environment for employees and guests
• Handle internal and external communications, including monitoring the main phone line
• Anticipate client needs through observation to create memorable experiences
• Perform additional responsibilities as assigned by the Facilities Manager
• Support the Workplace Management team with tactical planning and daily operations
• Provide facility-specific assistance to the project management team
• Schedule, coordinate and communicate maintenance activities
• Manage internal and building work order systems and invoice processing
• Provide authentic, caring, and timely services to create a welcoming environment
• Serve as a solution provider by directing teammates and guests to appropriate points of contact
• Monitor office/facility conditions continuously
• Ensure appropriate follow-up with teammates and stakeholders
• Provide direction to vendors and service providers to ensure excellent coordination of work
• Assist with meeting and conference room reservations
• Deliver personable and efficient visitor registration services
• Ensure regulatory compliance in visitor access systems
• Execute emergency response plans when necessary to ensure safety of clients and guests
• Maintain cleanliness of kitchen and break areas
• Monitor and stock snacks, drinks, paper goods, and utensils
• Place orders for kitchen supplies as needed
• Ensure proper functioning of beverage machines and coordinate repairs when necessary
• Organize receipt and delivery of mail and courier services
• Manage mail distribution
• Process outgoing packages and overnight deliveries
• Administer and maintain badge access for the office
• Support budgetary requests, analysis, and reporting
• Follow all HSSE guidelines

Skills

Superior customer service

Professional under pressure

Planning & time management

Multitask & work independently

CMMS/Work Order systems

Microsoft Office

Written & verbal communication

Organizational & collaborative

Education

Associate's degree or 2+ years in Facility/Property Admin

Tools

Corrigo

MS Office

Job description

Jones Lang LaSalle Incorporated is seeking a Workplace Associate in Columbus, OH to deliver comprehensive workplace management services and support routine facility operations at the reception. You will monitor conditions, handle communications, manage maintenance scheduling, and coordinate with vendors to ensure a smooth, hospitable environment for employees and guests.

The role emphasizes customer service, administrative support, and adherence to HSSE guidelines, with on-site responsibilities