Workplace Associate

Jones Lang LaSalle Incorporated; Columbus (OH); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision care

Paid parental leave

Paid time off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated is seeking a Workplace Associate in Columbus, OH to deliver comprehensive workplace management services and support routine facility operations at the reception. You will monitor conditions, handle communications, manage maintenance scheduling, and coordinate with vendors to ensure a smooth, hospitable environment for employees and guests.

The role emphasizes customer service, administrative support, and adherence to HSSE guidelines, with on-site responsibilities

Qualifications

• Associate's degree in facilities management, building management, business, or related field; OR 2+ years of experience in Facility or Property Administration
• Experience with Corrigo or other CMMS/Automated Work Order systems; proficient in Microsoft Office applications
• Strong customer service, professionalism under stress, and excellent time management

Responsibilities

• Create a comfortable, welcoming, and hospitable environment for employees and guests
• Handle internal and external communications, including monitoring the main phone line
• Anticipate client needs through observation to create memorable experiences
• Perform additional responsibilities as assigned by the Facilities Manager
• Support the Workplace Management team with tactical planning and daily operations
• Provide facility-specific assistance to the project management team
• Schedule, coordinate and communicate maintenance activities
• Manage internal and building work order systems and invoice processing
• Provide authentic, caring, and timely services to create a welcoming environment
• Serve as a solution provider by directing teammates and guests to appropriate points of contact
• Monitor office/facility conditions continuously
• Ensure appropriate follow-up with teammates and stakeholders
• Provide direction to vendors and service providers to ensure excellent coordination of work
• Assist with meeting and conference room reservations
• Deliver personable and efficient visitor registration services
• Ensure regulatory compliance in visitor access systems
• Execute emergency response plans when necessary to ensure safety of clients and guests
• Maintain cleanliness of kitchen and break areas
• Monitor and stock snacks, drinks, paper goods, and utensils
• Place orders for kitchen supplies as needed
• Ensure proper functioning of beverage machines and coordinate repairs when necessary
• Organize receipt and delivery of mail and courier services
• Manage mail distribution
• Process outgoing packages and overnight deliveries
• Administer and maintain badge access for the office
• Support budgetary requests, analysis, and reporting
• Follow all HSSE guidelines

Skills

Superior customer service

Professional under pressure

Planning & time management

Multitask & work independently

CMMS/Work Order systems

Microsoft Office

Written & verbal communication

Organizational & collaborative

Education

Associate's degree or 2+ years in Facility/Property Admin

Tools

Corrigo

MS Office

Job description

Workplace Associate Job Description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Workplace Associate provides comprehensive workplace management services to create a best-in-class experience while supporting routine facility operations. As the first point of contact at Reception, this pivotal role delivers authentic service experiences that strengthen the bond between JLL, our clients, and their guests. The position involves continuous monitoring of facility conditions, procurement management, work order coordination, and welcoming employees with genuine hospitality. This role maintains smooth operations through exceptional customer service, thoughtful administrative support, and execution of duties to the highest professional standards.

Key Responsibilities

Site Operations

• Create a comfortable, welcoming, and hospitable environment for employees and guests
• Handle internal and external communications, including monitoring the main phone line
• Anticipate client needs through observation to create memorable experiences
• Perform additional responsibilities as assigned by the Facilities Manager
• Support the Workplace Management team with tactical planning and daily operations
• Provide facility-specific assistance to the project management team
• Schedule, coordinate and communicate maintenance activities
• Manage internal and building work order systems and invoice processing

Workplace Experience

• Provide authentic, caring, and timely services to create a welcoming environment
• Serve as a solution provider by directing teammates and guests to appropriate points of contact
• Monitor office/facility conditions continuously
• Ensure appropriate follow-up with teammates and stakeholders
• Provide direction to vendors and service providers to ensure excellent coordination of work
• Assist with meeting and conference room reservations

Visitor Management

• Deliver personable and efficient visitor registration services
• Ensure regulatory compliance in visitor access systems
• Execute emergency response plans when necessary to ensure safety of clients and guests

Kitchen Management

• Maintain cleanliness of kitchen and break areas
• Monitor and stock snacks, drinks, paper goods, and utensils
• Place orders for kitchen supplies as needed
• Ensure proper functioning of beverage machines and coordinate repairs when necessary

Mail Services

• Organize receipt and delivery of mail and courier services
• Manage mail distribution
• Process outgoing packages and overnight deliveries

Compliance

• Administer and maintain badge access for the office
• Support budgetary requests, analysis, and reporting
• Follow all HSSE guidelines

Qualifications

Education

• Associate's degree in facilities management, building management, business, or related field; OR 2+ years of experience in Facility or Property Administration

Skills and Knowledge

• Superior customer service skills
• Ability to maintain professionalism in stressful situations
• Effective planning and time management skills
• Ability to multitask and work independently
• Experience with Corrigo or other CMMS/Automated Work Order systems
• Proficiency in Microsoft Office applications
• Strong written and verbal communication skills
• Excellent organizational abilities and collaborative approach

Technical Requirements

• Advanced proficiency in Excel for customizing administrative reports

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location: On-site – Columbus, OH

Personalized Benefits

Personalized benefits that support personal well‑being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Artificial Intelligence

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Equal Opportunity Employer and Accommodation

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Career Growth

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique.

We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

Website

For further information, visit jll.com.