24/7 Workplace Experience Leader

Jones Lang LaSalle Incorporated; Richardson, Northern (TX, KY); Hybrid; USD 85,000 - 105,000; Full time

Benefits offered by this job

401(k) plan with matching company

Medical, Dental & Vision Care

Paid parental leave

Paid Time Off and Holidays

Daily Pay for earned wages

Job summary

Jones Lang LaSalle Incorporated in Richardson, TX is seeking a Workplace Experience Manager / Office Concierge to lead 24/7 facilities operations for a telecommunications client. You will own the site operating plan, performance reviews, and vendor oversight, ensuring compliance and high service levels across shifts.

Ideal candidates bring 5+ years in workplace experience or facilities, plus 2+ years of leadership.

Qualifications

• High School diploma or equivalent; 5+ years in workplace experience, facilities management or hospitality, with 2+ years leading a team or site.
• Budget ownership with delegated spend authority.
• Experience managing subcontractors including sourcing, score carding and corrective action.
• Experience in 24/7 or multi-shift operations.
• Knowledge of lease structures and landlord obligations.
• Fluency in operational data: dashboard to root cause to recommendation.
• Exceptional customer service and professional communication at all levels.
• Proficiency in MS Office Suite, CMMS and space management platforms.

Responsibilities

• Hold single-point accountability for 24/7 service delivery across all shifts, including subcontracted and landlord services.
• Own site operating plan, service standards and escalation matrix; update the playbook as operations evolve.
• Lead JLL and subcontracted teams: manage rosters, coverage, performance and development.
• Design 24/7 coverage model and close gaps before they impact service.
• Resolve operational bottlenecks and workplace conflicts with minimal guidance from upper management.
• Ensure facilities operations meet local, state, national and client-specific requirements; maintain compliance documentation.

Skills

Leadership

Customer service

Communication

MS Office

Education

High School diploma or equivalent

Bachelor’s Degree in related area

Tools

CMMS

Space management platforms

Work order systems

Invoice processing

Job description

Jones Lang LaSalle Incorporated in Richardson, TX is seeking a Workplace Experience Manager / Office Concierge to lead 24/7 facilities operations for a telecommunications client. You will own the site operating plan, performance reviews, and vendor oversight, ensuring compliance and high service levels across shifts.

Ideal candidates bring 5+ years in workplace experience or facilities, plus 2+ years of leadership.