Onsite Workplace Experience Specialist

Jones Lang LaSalle Incorporated; Thousand Oaks, Northern (CA, KY); Hybrid; USD 49,000 - 52,000; Full time

Benefits offered by this job

401(k) with company matching

Comprehensive Medical/Dental/Vision

Paid parental leave

Paid Time Off

Daily Pay (early access to earned pay)

Job summary

Jones Lang LaSalle Incorporated in Thousand Oaks, CA is seeking a on-site Workplace Experience Coordinator to deliver an exceptional, hospitality-driven client experience. You will ensure spaces are prepared, compliant, and ready for daily operations and events, coordinating with service partners and managing daily walks.

The role focuses on space readiness, light cleaning, vendor coordination, and maintaining high service standards.

Qualifications

• High school diploma or GED equivalent.
• 2+ years of experience in hospitality, workplace services, soft services, or operations.
• Strong organizational skills with a proactive, solution-oriented mindset.
• Excellent communication and client service skills.
• Ability to prioritize, manage multiple tasks, and make sound decisions.
• Proficiency in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint).
• Experience with Smartsheet.

Responsibilities

• Serve as the primary point of contact for client employees and guests regarding workplace services, ensuring a positive and responsive experience.
• Conduct daily building walks to identify and report facility, cleanliness, or readiness issues.
• Ensure assigned spaces are client-ready and properly reset each day.
• Coordinate with Catering, Janitorial, Security, and other service partners to resolve issues and maintain service standards.
• Support work order creation and tracking via Maximo and/or CrowdComfort.
• Attend weekly planning meetings to review upcoming events and ensure preparedness.
• Act as on-site point of contact during meetings and events, supporting issue resolution, vendor coordination, and schedule adherence.
• Support event setup, execution, and post-event reset, including light cleaning, trash removal, and room reconfiguration as needed.
• Maintain meeting supplies, coffee machines, and general readiness of assigned spaces.
• Ensure compliance with EHS and client standards for all workplace and event activities.
• Demonstrate continuous improvement by identifying opportunities to enhance service delivery and streamline processes.
• Support implementation of new workplace standards in partnership with the Workplace Experience Manager.
• Perform light cleaning which includes dusting, vacuuming, and cleaning the coffee machines.
• Perform cleaning services of the restrooms.
• Perform other duties as assigned

Skills

Hospitality

Client service

Organization

Communication

Task prioritization

Microsoft Office

Smartsheet

Education

Bachelor’s degree

Tools

Microsoft Office Suite

Smartsheet

Job description

Jones Lang LaSalle Incorporated in Thousand Oaks, CA is seeking a on-site Workplace Experience Coordinator to deliver an exceptional, hospitality-driven client experience. You will ensure spaces are prepared, compliant, and ready for daily operations and events, coordinating with service partners and managing daily walks.

The role focuses on space readiness, light cleaning, vendor coordination, and maintaining high service standards.