Guest Experience & Facility Coordinator

US AMR-Jones Lang LaSalle Americas, Inc.; Austin (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k) plan with company matching

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Company Holidays

Daily Pay

Job summary

Jones Lang LaSalle (JLL) is seeking a Workplace Associate in Austin, TX to provide comprehensive facility management services and ensure a best-in-class experience for employees and guests. You will coordinate maintenance, manage work orders, and support visitor services with hospitality and professionalism.

The role emphasizes proactive client service, administrative support, and collaboration with project teams to maintain smooth operations in a dynamic workplace environment.

Qualifications

• Associate's degree in facilities management, building management, business, or related field; OR 2+ years of experience in Facility or Property Administration
• Superior customer service skills with the ability to maintain professionalism in stressful situations
• Experience with Corrigo or other CMMS/Automated Work Order systems
• Proficiency in Microsoft Office applications with advanced proficiency in Excel for customizing administrative reports
• Strong written and verbal communication skills
• Excellent organizational abilities and collaborative approach
• Ability to multitask and work independently

Responsibilities

• Create a comfortable, welcoming, and hospitable environment for employees and guests while serving as the first point of contact at Reception
• Monitor office and facility conditions continuously, coordinating maintenance activities and managing internal and building work order systems
• Provide authentic, caring, and timely services by anticipating client needs and directing teammates and guests to appropriate points of contact
• Deliver personable and efficient visitor registration services while ensuring regulatory compliance in visitor access systems
• Maintain cleanliness of kitchen and break areas, monitor and stock supplies, and ensure proper functioning of beverage machines
• Organize receipt and delivery of mail and courier services, manage mail distribution, and process outgoing packages
• Handle internal and external communications, assist with meeting and conference room reservations, and provide facility-specific assistance to the project management team

Skills

Customer service

Communication

Organizational skills

Microsoft Office (Excel)

Independent worker

Education

Associate's degree or 2+ years facilities experience

Tools

Corrigo CMMS

Microsoft Office

Job description

Jones Lang LaSalle (JLL) is seeking a Workplace Associate in Austin, TX to provide comprehensive facility management services and ensure a best-in-class experience for employees and guests. You will coordinate maintenance, manage work orders, and support visitor services with hospitality and professionalism.

The role emphasizes proactive client service, administrative support, and collaboration with project teams to maintain smooth operations in a dynamic workplace environment.